What's New?

Customer Portal 1.5

  • The maximum size of files added directly to a support ticket has been increased to 1 GB.
  • You can edit your Title and Role on the Your Account screen of the Customer Portal.
  • A Site Administrator can manage the user accounts of any sub-sites of their site.
  • A Site Administrator can view the support tickets raised by any user of their site.
  • When determining whether a customer has a valid maintenance agreement, if the customer is assigned to a sub-site, the Customer Portal checks the maintenance status of both the sub-site and the parent site.

Customer Portal 1.4.1

  • Email-based multi-factor authentication is required to log in.
  • Customers without an active licence can create a support ticket; for example, so that they can ask about a purchase.
  • The Dashboard includes a button to create a support ticket.

Customer Portal 1.4

  • There is an option to remember login credentials. If checked, your credentials are saved for 24 hours. If unchecked, your credentials are saved for 1 hour.
  • Adding a comment to a closed support ticket reopens the support ticket.
  • The list of support tickets can be filtered by status and search term.

Customer Portal 1.3

  • All users can access Datamine's online documentation portal via the Product Documentation link in the left-hand menu.
  • The top-right menu includes a link to the Customer Portal online documentation.
  • Site Administrators can delete the Customer Portal accounts of other users in their site.

Customer Portal 1.0

In this version, it is all new! Our first version includes the following key features and capabilities:

  • Flexible Self-administration

    As a Site Administrator, you can manage your site's Customer Portal accounts. Datamine will assist with the initial configuration of the first Site Administrator account for new customers, but after that, you are in control.

  • Software Downloads

    Download installation packages and supporting materials for our products. You are also advised of new updates to products you are currently licensed to use.

  • File Transfer

    Exchange data between Datamine and your organisation using a secure file exchange facility.

  • Support Tickets

    Raise a support ticket instead of logging into a separate system.