Get Help with Discover

For further information about installing or using Discover, check your contract with Datamine to determine whether site-specific documentation was supplied to your site.

Datamine's commitment to customer service provides our customers with access to a skilled and responsive support team. The global customer support team ensures all customer questions and issues are addressed in a timely manner and escalated as required to ensure resolution.

Knowledge Base

A knowledge base is available at https://discoverkb.dataminesoftware.com/categories.php?categoryid=194.

Technical Support

You should always contact Datamine support if you have an issue. Do not contact individual members of Datamine for support because your issue may not be responded to in a timely manner if that person is unavailable.

If you are a licensed Discover user, you can request support via the Support Portal (https://www.dataminesoftware.com/support/) or by emailing support@dataminesoftware.com.

The following information is required:

• Version of the software
• License Type
• License Activation Key
• License Version

We also welcome feedback about this documentation.