Get Help with Minemax Tempo

For further information about installing or using Minemax Tempo, check your contract with Minemax to determine whether site-specific documentation was supplied to your site.

Minemax's commitment to customer service provides our customers with access to a skilled and responsive support team. The global customer support team ensures all customer questions and issues are addressed in a timely manner and escalated as required to ensure resolution.

You should always contact Minemax support if you have an issue. Do not contact individual members of Minemax for support because your issue may not be responded to in a timely manner if that person is unavailable.

Support

We offer email and web-based support and provide upgrades as a result of our ongoing research and development. We endeavour to work closely with Minemax users to understand their evolving requirements for mine planning and scheduling software. This process guides further development of Minemax software.

Minemax support is available by email or by our support portal:

For email support submit your support request to support@dataminesoftware.com.

If you are a licensed Minemax user, you can request support via the Datamine Support Portal (https://www.dataminesoftware.com/support).

Error Reporting

If you are a licensed Minemax Tempo user, to report an error to Minemax Support:

  1. Email support@dataminesoftware.com with an error description including steps performed before the error appeared.
  2. Select SUPPORT and click Send to Minemax in the top-right of the screen.

    Your log files are sent to Minemax Support for a detailed analysis.

Feedback

We also welcome feedback about this documentation.