Approve or Reject Corrective Actions for an Incident

This topic describes how to approve or reject corrective actions associated with an incident within the Incident Management module in ZYGHT. This process typically occurs during the "Follow-Up" stage of an incident.

Activity Steps

  1. Open the Incident Management module in ZYGHT.
  2. Locate the incident for which you want to evaluate corrective actions.
  3. Navigate to the Follow-Up stage of the selected incident. This is typically where corrective actions are listed and managed.
  4. In the list of corrective actions, review the Status column to verify if an activity has been completed by the responsible person. The buttons for approval or rejection should become active for completed activities.
  5. To approve a corrective action:
    1. Click the Approve button (or similarly labeled button, e.g., a checkmark icon) associated with the completed corrective action.
    2. If a dialog box appears, optionally enter any comments regarding the validation or approval.
    3. Click Approve (or Save) to confirm the approval.
    4. Observe the visual confirmation: The row or entry for the approved activity will typically turn green, and your approval comment, if provided, should become visible.
  6. To reject a corrective action:
    1. Click the Reject button (or similarly labeled button, e.g., an X icon) associated with the completed corrective action.
    2. If a dialog box appears, provide clear comments explaining the reason for the rejection. This is crucial for the responsible person to understand what needs to be rectified.
    3. Click Reject (or Save) to confirm the rejection.
    4. Observe the visual confirmation: The row or entry for the rejected activity will typically be highlighted in red.
    5. If a rejected activity requires a new or revised corrective action, you may need to plan a new activity. Follow the system prompts or standard procedure to add a new corrective action, assign it, and set a due date. After saving, this new activity will appear in the task list.

By following these steps, you can effectively manage the approval and rejection workflow for corrective actions, ensuring that incidents are properly addressed and resolved.