Change or Reset Your Password

Activity Steps

1. Access https://support.dataminesoftware.com/.

   The Customer Portal Login screen displays.

2. Click Log in.
3. Click the Forgot your password? link.

   The Reset your password screen displays.

4. Enter your EMAIL ADDRESS.
5. Click Send verification code.
6. Check your email application for an email with the subject line Datamine account email verification code from Microsoft on behalf of Datamine <msonlineservicesteam@microsoftonline.com>.

   Note: You may need to check your junk email folder or your email scanning service, if you use one.

7. Enter the VERIFICATION CODE.
8. Click Verify code.

   A verification message displays.

9. Click Continue.
10. Enter your NEW PASSWORD and repeat it in the CONFIRM NEW PASSWORD field.

    Important: Your password must be 8–16 characters, containing 3 of the following:

    • Lowercase characters
    • Uppercase characters
    • Digits (0-9)
    • One or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ; .
11. Click Continue.

    The Login to your Datamine account screen displays.

12. Log into the Customer Portal.