Log into the Customer Portal

See Further Help, Support and Feedback if you need assistance with logging in.

To log in for the first time:

  1. Access https://support.dataminesoftware.com/.

    The Customer Portal Login screen displays.

  2. Click Log in.
  3. Select your SITE.

    Important: If your company does not appear in this list, please contact your local Datamine representative. Do not select an unrecognised company name because this will delay the sign-up process. If you have selected the wrong company, contact your local Datamine representative before you continue.

  4. Click Continue.

    A thank you message displays.

  5. If you are the first person in your company to sign up to the portal, contact your local Datamine representative and ask them to activate your account. By default you will be your company's Site Administrator. See Account Roles.
  6. If your company already has a Site Administrator, contact that person to ask them to activate your account. See Approve a New User Account.
  7. When your account has been activated, follow the log in process below.

To log in as a returning user:

  1. Access https://support.dataminesoftware.com/.

    The Customer Portal Login screen displays.

  2. Click Log in.
  3. Enter your EMAIL ADDRESS and PASSWORD.

    Note: If you need to reset your password, click the Forgot your password? link and follow the instructions that will be sent to you by email.

  4. Select whether to Stay logged in. This saves your credentials for a short time.
  5. If the Multifactor Authentication screen displays:
    1. Click Send verification code.
    2. Check your email application for an email with the subject line Datamine account email verification code from Microsoft on behalf of Datamine <msonlineservicesteam@microsoftonline.com>.

      Note: You may need to check your junk email folder or if you use one, your email scanning service.

    3. Enter the VERIFICATION CODE.
    4. Click Verify code.

      A verification message displays.

    5. Click Continue.

      The Customer Portal Dashboard displays.

  6. If you have recently completed the multifactor authentication, you may not be required to verify your email address during this login. Click Sign in.

    The Customer Portal Dashboard displays.