Log into the Customer Portal

If you are logging in for the first time, see Sign up for the Customer Portal.

See Further Help, Support and Feedback if you need assistance with logging in.

To log in as a returning user:

1. Access https://support.dataminesoftware.com/.

   The Customer Portal Login screen displays.

2. Click Log in.
3. Enter your EMAIL ADDRESS and PASSWORD.

   Note: If you need to reset your password, click the Forgot your password? link and follow the instructions that will be sent to you by email.

4. Select whether to Keep me logged in. This saves your credentials for a short time.
5. If the Multifactor Authentication screen displays:
   1. Click Send verification code.
   2. Check your email application for an email with the subject line Datamine account email verification code from Microsoft on behalf of Datamine <msonlineservicesteam@microsoftonline.com>.

      Note: You may need to check your junk email folder or your email scanning service, if you use one.

   3. Enter the VERIFICATION CODE.
   4. Click Verify code.

      A verification message displays.

   5. Click Continue.

      The Customer Portal Dashboard displays.

6. If you have recently completed the multifactor authentication, you may not be required to verify your email address during this login. Click Sign in.

   The Customer Portal Dashboard displays.