Datamine Customer Portal
Purpose
The Datamine Customer Portal aims to help you make the most of your Datamine software products and to simplify the process of getting more support when you need it.
Using the Customer Portal gives you a single place to download our software and manage your support tickets. You can also upload files if you need to share data with Datamine to help resolve your support tickets.
Location and Access
The website of the Datamine Customer Portal is https://support.dataminesoftware.com/.
Customer Portal access is by request. If your organisation has an active maintenance agreement with Datamine, you can use the Customer Portal to download the latest software and manage your support tickets.
If you are signing up for the first time, Datamine will start by validating your request and, depending on the status of your maintenance arrangement with Datamine, approve your credentials. If you are the first person in your organisation to sign up, you will be added as a Site Administrator. (See Account Roles.) As a Site Administrator, you can respond to other access requests from people in your organisation and can manage their access without input from Datamine.
See Further Help, Support and Feedback if you need assistance with the sign-up process or logging in.
Recommended Browser Settings
The Customer Support Portal stores previously-used credentials to make future logins quicker and easier.
If you share a computer with other users, we recommend that you use a private browser session to access the portal. Microsoft Edge browser offers an 'InPrivate' window when you right-click its icon on the taskbar. For Google Chrome, the feature is called an 'Incognito' window.
Note: To switch to a different Customer Portal account, you must close all browser sessions. This is because each open browser, if multiple are running, may store credentials and other temporary data, even in private mode.
