Account Roles and Account Types

Each Customer Portal account is assigned a 'role' and 'account type'. Each role and account type is associated with different permissions.

For the Customer role, there are two account types: User and Admin.

Customer User

As a Customer User, you can:

• Access Software Downloads
• Manage your Support Tickets, including the following tasks:
  • Create a Support Ticket
  • Edit a Support Ticket
  • Upload a File for Datamine
• Manage your Account

Site Administrator (Customer Admin)

As a Site Administrator, you can:

• Do anything that someone with a Customer User account can do
• Manage your Site Administration, including the following tasks:
  • Approve a New User Account
  • Manage Account Activation
  • Change the Account Type of an Account
  • Delete an Account

If you are the first user who signs up for your site, you are assigned the Site Administrator account type by default.