Manage Account Activation

If you have Site Administrator permissions, you can change the status of the Customer Portal accounts of other users in your site (and any sub-sites). For example, this may be needed if someone is going on or returning from extended leave.

To change the status of another user's account in your site:

1. Log into the Customer Portal as a Site Administrator. See Account Roles and Account Types.
2. Click your name in the top-right corner of the Customer Portal and select Site Settings from the menu.

   The Users tab displays by default.

3. Select a sub-site in Change Site if required.
4. To limit the list of users, enter all or part of a NAME or EMAIL address and click Apply filters.
5. Click the ellipsis (...) for the user's account and select Activate Account or Deactivate Account as required from the menu.
6. Confirm the status change.