Upload a File for Datamine

Datamine's Customer Portal provides secure data transfer. Datamine understands that your data is confidential. Data is stored in compliance with worldwide data security protocols and only made available to staff members directly involved in the resolution of your support request.

The maximum file size that can be uploaded is 1 GB. Only data with permitted file extensions can be uploaded, so if you are unable to upload a file, compress it to a .zip format and upload it. This can also reduce upload and transmission times.

Important: Uploaded data is automatically (and permanently) deleted after 28 days. This process is automatic and cannot be disabled. If you need transfer data that is larger than 1 GB or that needs to persist for longer than 28 days, you can host the data via another cloud solution and provide an URL via a support ticket comment. See Edit a Support Ticket.

To upload a file:

  1. Log into the Customer Portal as a Customer User or Site Administrator. See Account Roles.
  2. In the left-hand menu, select Support and Upload files.

    The Upload files screen displays.

  3. Enter an UPLOAD TITLE to make your file easier to identify if required. The maximum number of characters is 250. If you do not specify an upload title, the file name is used instead.
  4. Perform one of the following steps:
    • Drop files into the Drop files here zone.
    • Click the click to browse link and select a file.

    Note: To ensure your data (and our data) is safe, we only permit certain file extensions when uploading data. If you are trying to upload a file with a blocked file extension, compress it to a .zip file before you upload.

  5. Click Upload files and wait for the upload to complete. This can take several minutes for large files.

    Important: Do not close your browser or navigate away from the upload window during uploading because this will interrupt the upload.

  6. Click OK to complete the upload.

    The upload completes and the Upload files screen refreshes. Your uploaded file displays in the Previous uploads area.

  7. To link this file to a support ticket, click the 'copy link' button to copy the secure data URL to the clipboard. You can paste this URL into a support ticket description or comment. See Create a Support Ticket.

To delete a previously uploaded file:

  1. Log into the Customer Portal as a Customer User or Site Administrator. See Account Roles.
  2. In the left-hand menu, select Support and Upload files.

    The Upload files screen displays. Previous uploads, if any, display on the right of the screen. You can only see files that you have uploaded.

  3. Click the red 'bin' button for the file.
  4. Confirm the deletion.

    Warning: Deleted files cannot be reinstated. They must be uploaded again.