View Support Tickets

Activity Steps

1. Log into the Customer Portal as a Customer User or Site Administrator. See Account Roles and Account Types.
2. In the left-hand menu, select Dashboard or Support.

   A list of existing support tickets raised by you (if any) displays.

   If you are a Site Administrator, you can view the support tickets raised by any user of your site (or any sub-sites).

3. To filter the list of support tickets, click Filter by and select a ticket status and/or a user email address.
4. To filter by tag name, enter the tag name in the Search field and press Enter.

   Note: Datamine Support Agents assign tags to tickets via Freshdesk, and these tags are read-only in the Customer Portal.

5. To view the support ticket details, click the name of the support ticket.