View Support Tickets

Activity Steps

1. Log into the Customer Portal as a Customer User or Site Administrator. See Account Roles and Account Types.
2. In the left-hand menu, select Dashboard or Support.

   A list of existing support tickets raised by you (if any) displays.

   If you are a Site Administrator, you can view the support tickets raised by any user of your site (or any sub-sites).

3. To filter the list of support tickets, click Filter by and select one or more values from Ticket Status, Priority, and (where available) Raised By.
4. To filter by tag name, enter the tag name in the Search field and press Enter.

   Note: Datamine Support Agents assign tags to tickets via Freshdesk, and these tags are read-only in the Customer Portal.

5. To export tickets to Excel (.xlsx), click Export Tickets. See Export Support Tickets.
6. To view the support ticket details, click the name of the support ticket.