View Support Tickets

Activity Steps

1. Log into the Customer Portal as a Customer User, Ticket Admin or Site Administrator. See Account Roles and Account Types.
2. In the left-hand menu, select Dashboard or Support.

   A list of existing support tickets raised by you (if any) displays.

   If you are a Ticket Admin or Site Administrator, you can also view the support tickets associated with your site (or any sub-sites).

3. To filter the list of support tickets, click Filter by and select one or more values from Ticket Status, Priority, Software, and (where available) Raised By.

   You can combine these filters to narrow the ticket list.

4. To search the list of support tickets, enter a search term in the Search field and press Enter.

   You can search by Status, Subject, Requester Name, Ticket ID, Type, and Software.

5. To export tickets to Excel (.xlsx), click Export Tickets. See Export Support Tickets.
6. To view the support ticket details, click the name of the support ticket.