Troubleshooting

In addition to the error logging configured via the Service Control » Service settings in the DataBlast Client, and in the Windows Event Manager, DataBlast Pro includes the following troubleshooting tools.

Log Viewer

You can configure diagnostic logging via Site Maintenance » Service Control » Service in the DataBlast Client. See Configure Error Handling and Logging for the DataBlast Service.

The locations for log files are the DataBlast subfolders under C:\ProgramData\Datamine. You can import as many log files as required. Log files can be for different applications; for example, you can import log files for the DataBlast Service, DataBlast Client and for BlastPad.

Activity Steps

  1. In the Windows Start menu, select All Apps » Datamine » DataBlast Log Viewer; or in the DataBlast installation folder, double-click DataBlast Server\Log Viewer\DataBlast.LogViewer.exe.

    The DataBlast Log Viewer displays.

  2. Click the ellipsis (...) to enter a data source connection string to the DataBlast Logs database. Default: Data Source=localhost;Initial Catalog=DataBlastLogs;Integrated Security=True.

    Note: If the DataBlast Logs database does not exist, when you click Import Files(s), a prompt displays to create the database. Click OK to confirm the database creation.

  3. Import log files as required:
    1. Click Import File(s).

      The Import File(s) screen displays.

    2. Click the ellipsis (...) to browse for and select log files.
    3. Select whether to Replace Existing Records.
    4. Click Import.
  4. To limit the records by start date:
    1. Check Show Records From.
    2. Enter a start date and time.
  5. To limit the records by end date:
    1. Check Show Records Until.
    2. Enter an end date and time.
  6. Enter the number of Hours Offset from GMT to Local time if required.
  7. Click Retrieve Data.

    You can group, sort and filter records as required.

Database Extractor

Use the Database Extractor if your database is large (for example, 10GB+) and if Datamine Support requests only an extract of your data.

Activity Steps

  1. In the Windows Start menu, select All Apps » Datamine » DataBlast Database Extractor; or in the DataBlast installation folder, double-click DataBlast Server\DataBlast Database Extractor\DataBlastDatabaseExtractor.exe.

    The DataBlast Database Extractor displays.

    Note: The default settings are read from the configured database connection settings. See Configure Database Connection Settings.

  2. Select the Server Name.
  3. Select the Login Details from:
    • Windows Authentication
    • SQL Server Authentication—Enter the User Name and Password.
  4. Select the Database Name.
  5. Update the Database Timeout if required. Default: 0 milliseconds.
  6. Click Next.
  7. Edit the Destination Database Name if required. Default: CopyOfDataBlast.
  8. Select whether the following options apply.
    • Delete Existing Database
    • Customise Extraction—If checked, the next screen displays a list of database tables. Select the tables to exclude.
    • Include Deleted Tree Items
    • Purge Empty Folders
    • Exclude Hole Segment Data
  9. Click Next.
  10. Select the tree items to include. You can enter a search term to locate tree items if required.
  11. Click Next.
  12. Click Start Extraction.