Troubleshoot a blocked data authorisation process

Some data authorisation business processes have validation rules or dependencies that must be fulfilled before authorisation is allowed. For example, monthly data cannot be authorised until the processes for all the days in that month have been completed. Where validation rules have been violated or a dependency is yet to be fulfilled, the process may be in a 'blocked' state. Processes can also be blocked by system outages.

When a process is blocked, a Block link displays in its Actions column. This link opens the Block screen, which displays messages that describe the reason for the block.

Activity Steps

1. Open the required Authorise screen.
2. Find the blocked data authorisation process. When a process is blocked, a Block link displays in its Actions column.

   Note: Use the navigation links below the list to move between pages or enter a numeric date search term in the Quick Search box and click Search.

3. In the Actions column, click Block.

   The Block screen displays.

4. Review the messages that display in red text at the top of the screen. These messages describe the validation rule violations or dependencies that must be resolved before the process can be authorised. You, or other users with the required permissions, can try to fix the issue that caused the block; for example, by correcting data or authorising related processes.
5. To go back to the Authorise screen, click your browser's Back icon.

Under normal circumstances, a data authorisation process that depends on the approval of other processes is automatically progressed to the next stage when those related processes are approved. However, if all related processes have been approved and the process is still blocked, you can try to fix the issue with the Retest feature. See Retest a data authorisation process.