License Services Error Messages

Errors messages are listed alphabetically, under the following categories:

Interactive messages - displayed in the License Manager when licensed software, or the License Manager is used directly.
Script-only messages - displayed when using your own scripted interface to License Services instead of the License Manager.

Interactive Messages

Error Message		Cause/Description	Action Required
A duplicate name was encountered, please provide unique names		Attempting to give two solutions the same name.	Provide a unique name for each solution to aid identification.
A matching product or component already exists in this solution		License Services only allows a single instance of any licensed entity to be added to a solution.	Prohibited action.
Demo licenses cannot be checked out		Demo licenses can only exist on a local computer.	Prohibited action.
Demonstration and evaluation licenses cannot be moved		Demonstration and Evaluation license types cannot be added to a solution.	Forbidden action.
Demonstration and evaluation licenses cannot be removed		Demonstration and Evaluation license types cannot be removed.	Not allowed.
Evaluation licenses cannot be checked out		The Evaluation license type can only be used on a local computer.	Not allowed.
Failed while getting information from the product registrar		The installation has become corrupted.	Repair, reinstall or upgrade License Services.
General error	Unexpected data encountered	Invalid or missing data messages.
	Expiry date expected
	Dongle number from expected
	Dongle number to expected
	HD serial number from expected
	HD serial number to expected
	Invalid product code
	Invalid dongle number
	Invalid HD serial number
	Invalid number of licenses
	Invalid license type
Internal memory allocation failure		Insufficient memory available.	Reboot the computer. If this fails, turn on logging to capture information regarding the problem.
Key expired		Administration key has expired.
Key invalid		Key does not conform to the requirements of License Services.	Check that you have copied the key correctly, without including spaces or carriage returns.
License dongle or hard disk serial number validation failed		No dongle or an incorrect dongle attached, or wrong hard disk serial number detected.	Install the correct dongle, or ensure that the license is installed on the computer with the specified hard disk.
License locked by another user		License is locked over the network. The license is now locked by another user.	Unlock/checked in licenses.
License Services failed to startup. Check the log file for details		Installation corrupted.	Turn on logging to help troubleshoot the problem.
License Services found one or more duplicate or invalid keys in the database. These keys have been removed. You may need to reapply license permissions.		One or more locally-installed keys has been detected as invalid or non-compliant during a service restart or License Services installation.	Contact Datamine.
License Services has halted due to a system error. Error code:		The error code takes the form C00X where the value of X means: 1 = Corrupt (or missing) license file 2 = Corrupt registry 4 = System date changed. The values are additive so an error "C005" would refer to a corrupt or missing license file and a changed system date.	Contact Datamine.
License Services shutting down		May occur when trying to start License Services when it is closing down.	Wait until it has closed before starting it.
Local machine requires an upgrade to a Department or Enterprise server. A Desktop server can only have one license per product or component. Upgrade your server level using a server license key, or alternatively delete multiple licenses for each product or component.		Unless you have a network license server key, you cannot register more than one license for any single licensable entity.	Register a network license server key, or delete the existing key.
No licenses found with the bind ID specified in this license key		The key you are attempting to register binds it to another license UID, which does not exist on this system.	Apply the key on the system which has the specified UID, or specify the correct UID.
Nothing to do		May occur if an action is repeated by accident, such as registering a key.	For information only - click OK.
Operation can not be performed while the solution is locked		Cannot either add a license to a locked solution or a locked license to an unlocked solution.	Unlock whichever is locked and try again.
The license was not found on the server and has now been removed from the local system		This may occur if an attempt is made to check-in a license to a server from which the license has been deleted.	The license will be removed from the client computer. Reinstall the license on the server to reactivate it.
The lock currently on the license cannot be transferred to the server. Shut down the relevant application and try again		This may be seen if an attempt is made to check-in a license whilst it is in use.	Close down the software before checking in its license.
There are licenses using this maintenance key. You need to delete all these licenses before removing this key		Will occur when trying to delete a maintenance key where the maintenance applies to a component in use.	Close down all programs to which the maintenance applies.
Unspecified error, error code: xxxx		Unidentified problem.	Contact Datamine to help identify it.

Script-Only Messages

These errors may be encountered when using your own scripted interface to License Services rather than the License Manager.

Error Message	Cause/Description	Action Required (if any)
Cannot remove a license from a solution	May occur if a scripted instruction attempts to remove a license from a bound solution.	Prohibited action.
Cannot move a license to a bound license	May occur if a scripted action attempts to move a license to a bound solution.	Forbidden action.
Checked out licenses cannot be deleted	A scripted instruction has tried to delete a license which has been checked out.	Prohibited action.
Evaluation licenses cannot be deleted	A script has tried to delete an evaluation license.	Prohibited action.
Fuzzy licenses cannot be checked out	A script has attempted to check-out a Fuzzy license.	Prohibited action.
License already checked out	Attempting to use or check-out a license which is already checked-out.	Prohibited action.
License checked out by another user	Trying to use a license checked-out to another user.	Prohibited action.
License is not in a solution	Trying to remove a license from a solution, when it is not in the solution.	Prohibited action.
License not checked out	Attempting to check-in a license which is not checked-out.	Prohibited action.
License not locked	Trying to unlock a license which is not locked.	Prohibited action.
Licenses bound by license key can not be moved	Script attempting to move a license to a bound solution.	Forbidden action.
Licenses bound by license key can not be removed	Script attempting to remove a license from a bound solution.	Forbidden action.
Locked licenses cannot be deleted	Script trying to delete a locked license.	Forbidden action.
Maintenance key already installed	Trying to install a maintenance key which has already been applied.	Forbidden action.
Maintenance key not installed	Script trying to uninstall a maintenance key which has not been installed.	Forbidden action.
Server licenses cannot be checked out	Trying to check-out a network server key.	Forbidden action.
Solution management not enabled. A license is required to perform solution management.	Trying to perform a solution-management activity without the necessary authorization.	Register a solution management key.
Solution not found	Cannot find the required solution.
The date specified exceeds the server's maximum checkout period	Trying to check-out a license for a period greater than that permitted by the custom setting on the server.	Try a shorter period.
The date specified is out of range	Trying to check-out a license for a period greater than that permitted by the program.	Try a shorter period.