Sign up for the Customer Portal

See Further Help, Support and Feedback if you need assistance with the sign-up process.

For customers, there are a few things that you should check before you start:

  • You or your organisation needs to have at least one active product licence, and your organisation must be supported by an unexpired maintenance contract. During the sign-up process, you will need to select the legal entity that is currently under maintenance.

    Need to discuss maintenance arrangements? Contact Datamine to discuss your options and work out a support and maintenance arrangement that suits you.

  • Your email domain (the bit that follows the @ symbol) must have been registered with Datamine as a 'contact' at least once by a member of your organisation. This typically occurs as part of initial maintenance contract provision. If you have contacted us in the past as a customer, it is likely this is the case. If you are not sure, just ask your local support representative.
    • Why is this necessary? When you log in, you must be associated with a maintained customer record on our system. This check also ensures the information you create, either as an administrator or a user, is linked to the correct company.
    • Corporate domain change? Please contact Datamine so that we can update our customer records and then you can sign up for the Customer Portal using your new email address.
    • Using a generic email address, such as gmail.com or outlook.com? Your address must be registered with Datamine as part of the customer onboarding process. If you are using a generic email domain, it may be a good idea to contact Datamine first to ensure your sign-up process goes smoothly. You will need to select your site when you first log in.
  • You have unrestricted access to the Internet via a supported browser. Currently supported browsers are:
    • Microsoft Edge (recommended)
    • Google Chrome
    • Mozilla Firefox

To sign up for the Customer Portal:

  1. Access https://support.dataminesoftware.com/.

    The Customer Portal Login screen displays.

  2. Click the Join now link.
  3. Enter your EMAIL address.
  4. Select I have read and agree to the Terms and Conditions.
  5. Click Submit.
  6. Check your email application for a verification email from customerportal@dataminesoftware.com.

    Note: You may need to check your junk email folder or your email scanning service, if you use one.

  7. Click the Click here to verify your email and sign up link in the verification email.

    Your default browser displays the Customer Portal Email Validation screen.

  8. Click Continue.

    The Sign up to Datamine screen displays.

  9. Enter a NEW PASSWORD.

    Important: Your password must be 8–16 characters, containing 3 of the following:

    • Lowercase characters
    • Uppercase characters
    • Digits (0-9)
    • One or more of the following symbols: @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ " ( ) ; .
  10. Retype your password into the CONFIRM NEW PASSWORD field.
  11. Enter your GIVEN NAME. This is your first name.
  12. Enter your SURNAME. If you have multiple parts to your surname, enter them here as you want them to appear in the Customer Portal.
  13. Click Create.

    There may be a short delay while your account is created. A confirmation message then displays.

To log in for the first time:

  1. Access https://support.dataminesoftware.com/.

    The Customer Portal Login screen displays.

  2. Click Log in.
  3. If the Multifactor Authentication screen displays:
    1. Click Send verification code.
    2. Check your email application for an email with the subject line Datamine account email verification code from Microsoft on behalf of Datamine <msonlineservicesteam@microsoftonline.com>.

      Note: You may need to check your junk email folder or your email scanning service, if you use one.

    3. Enter the VERIFICATION CODE.
    4. Click Verify code.

      A verification message displays.

    5. Click Continue.

      The Customer Portal Dashboard displays.

  4. Select your SITE.

    Important: If your company does not appear in this list, please contact your local Datamine representative. Do not select an unrecognised company name because this will delay the sign-up process. If you have selected the wrong company, contact your local Datamine representative before you continue.

  5. Click Continue.

    A thank you message displays.

  6. If you are the first person in your company to sign up for the Customer Portal, contact your local Datamine representative and ask them to activate your account. By default you will be your company's Site Administrator. See Account Roles and Account Types.
  7. If your company already has a Site Administrator, contact that person to ask them to activate your account. See Approve a New User Account.
  8. When your account has been activated, follow the login steps described in Log into the Customer Portal.