Change the Account Type of an Account

If you have Site Administrator permissions, you can change the account type of other Customer Portal users in your site (and any sub-sites). For example, this may be needed when someone's responsibilities change.

The user account must be active before you can change its account type. See Manage Account Activation.

To change the account type of another user's account in your site:

1. Log into the Customer Portal as a Site Administrator. See Account Roles and Account Types.
2. Click your name in the top-right corner of the Customer Portal and select Site Settings from the menu.

   The Users tab displays by default.

3. Select a sub-site in Change Site if required.
4. To limit the list of users, enter all or part of a NAME or EMAIL address and click Apply filters.
5. Click the ellipsis (...) for the user's account and select Make Ticket Admin, Make Admin, Revoke Ticket Admin or Revoke Admin as required from the menu.
6. Confirm the change.