License not Displayed on Server

License keys are loaded into License Manager by registering a license key. After a key is registered, the license is listed with a color code denoting its status. If a license is not displayed, complete the following checks in the License Managerwhere the keys are locally-installed (i.e. the server).

Checks			Status/Condition	Actions/Recommendations
1	Is the product filter set to display this license? Is the drop-down box in the toolbar set to "All Products"?		Set to another product name.	Change the setting to "All Products", or to the name of the product for which the license is not displayed. Refresh the view, and recheck the listing.
1			Set to "All Products" or to the correct product name.	Go to check 2.
2	Is the License type filter set to display this license? The License Manager tab of the Options dialog has a check box for each license type.		The license type is not selected for this license.	Select the box for the type of license which is not displayed. Refresh the view and recheck the listing.
2			The appropriate box is selected.	Go to check 3.
3	Is the key registered? From the main menu, select Tools \| Display Registered Keys...		There are no keys displayed.	Try re-registering the key for that license.
			I Don't know.	Copy the license keys into an e-mail, and send it to your Datamine contact who will explain the purpose each key.
			Yes, the key is displayed.	Go to Check 4.
4	These checks have not resolved my problem.	Contact Datamine, providing details from the About dialog, and from any error messages. Include a license log.

License(s) not Displayed in Client License Manager (Listed on Server)

In this scenario, your License Server contains locally-installed and theoretically available licenses, but the same view is not displayed on a client; some licenses are missing.

One possibility is that the view of your client is simply not up-to-date. You can use the View | Refresh command to check this.

If a refresh does not resolve the situation, your local instance of License Services may have detected license keys that are found to be invalid or non-compliant. Where this has occurred, you will be shown a message on starting up License Manager to indicate that not all licenses have been displayed. These licenses are actively blocked. In this situation, you should contact Datamine software to resolve the situation.

License(s) not Displayed at Product Startup (Client)

In this scenario, your license server indicates that one or more licenses are available for use, but attempts to access it/them on a client machine running a Datamine product have failed.

The following situations may be causing this:

The view on the server is out of date; licenses have been leased/checked out since the last display update. You can use the View | Refresh command to check this.
If the view is up to date, and licenses appear to be available on the server, your local instance of License Services may have detected license keys that are found to be invalid or non-compliant. Where this has occurred, you will be shown a message in either the "Multiple Licenses available" or "No Licenses available" dialog to indicate that not all licenses have been displayed. These licenses are actively blocked. In this situation, you should contact Datamine software to resolve the situation.