Account Roles

Each Customer Portal account is assigned a 'role'. Each role is associated with different permissions.

Customer User

As a Customer User, you can:

• Access Software Downloads
• Manage your Support Tickets, including the following tasks:
  • Create a Support Ticket
  • Edit a Support Ticket
  • Upload a File for Datamine
• Manage your Account

Site Administrator

As a Site Administrator, you can:

• Do anything that someone with the Customer User role can do
• Manage your Site Administration, including the following tasks:
  • Approve a New User Account
  • Manage Account Activation
  • Change the Role of an Account
  • Delete an Account

If you are the first user who signs up for your site, you are assigned the Site Administrator role by default.