Server is not Visible from the Client Computer
To use a server-based license, the server, and any licenses installed on it, must be visible to the client.
Information is passed between client and server using a network protocol.
TCP/IP is one protocol used by License Services in communicating between client computers and the License server, and in enabling network-based licensing. Other, more secure protocols are available and recommended (see Data Traffic Security).
What causes this client-server communication to break down, and what can you do about it?
Checks |
Status/Condition |
Actions/Recommendations |
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1 |
Can the server be seen from the License Manager of the client computer? |
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Server visible. |
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Server not visible. |
|
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2 |
Is the License service running on the server? |
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License service is running. |
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License service is not running- Current Status: is"Stopped". |
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3 |
Are the server and client computers able to communicate on the network? |
|
Yes |
|
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No. |
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4 |
Server is still not visible from the client computer. |
Contact your Datamine dealer and provide the details from the About screen for both the client and the server computers. If appropriate, also supply log files from both computers. |
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