Server is not Visible from the Client Computer

Troubleshooting client-server communication problems

Server is not Visible from the Client Computer

The TCP/IP protocol is used by License Services in communicating between client computers and the License server, and in enabling  network-based licensing. To use a server-based license, the server, and any licenses installed on it, must be visible to the client.

The following table outlines the key steps in troubleshooting this problem.

 

Checks

Status/Condition

Actions/Recommendations

1

Can the server be seen from the License Manager of the client computer?

Server visible.

  1. Refresh the view to ensure that you have the latest view of the server: View | Refresh.

  2. If licenses are still not displayed go to Check 2.

Server not visible.

  1. Open the Remote Server Options dialog: Tools | Remote Server Options....

  2. Ensure that Use Remote Servers is selected.

  3. Check that the correct name or IP address of the server is listed. If not, edit these values,  and reapply.

  4. Refresh the display: View | Refresh.

  5. If this does not solve the problem, go to Check 3.

2

Is the License service running on the server?

License service is running.

  1. Verify by going to the Service tab on the License Manager on the server.

  2. Check that the Current Status is "Started".

  3. If "Started", but licenses are not displayed on the client computer, select the Windows Firewall tab, and click Addto add License Services to the Windows Firewall exceptions list.  

  4. If licenses are still not visible, go to Check 3.

License service is not running- Current Status: is"Stopped".

  1. Ensure that the Start Network License Server in the background... check box is selected.

  2. Ensure that the Startup type: is set to "Automatic".

  3. Click Start, and wait until the status changes to "Started".

  4. If "Started", but licenses can still not be seen at the client computer, select the Windows Firewall tab and click Add.  

  5. Check the client computer again. Remember to refresh the view. If no licenses are visible, go to Check 3.

3

Are the server and client computers able to communicate on the network?

Yes

  1. Check by pinging the server name or IP address from the client and vice versa.

  2. If licenses are still not visible then provide details from the About dialog to your Datamine dealer.

No.

  1. Check by pinging the server name or IP address from the client and vice versa.

  2. If there is no response in one, or both, directions contact your network administrator as the problem is probably in the network.

4

Server is still not visible from the client computer.

Contact your Datamine dealer and provide the details from the About dialog for both the client and the server computers. If appropriate, also supply log files from both computers.

 

   openbook.gif (910 bytes)    Related Topics

 

 About Dialog
Creating a License Log
Setting up a Server

Connecting to a Remote Server

Copyright © Datamine Corporate Limited
MIN 20039_00_EN